Shipping Policy
Order Processing
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Orders are typically processed within 3-5 days of receipt.
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Orders placed on weekends or holidays will be processed on the next business day.
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You will receive an order confirmation email once your order has been placed.
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A separate shipping confirmation email will be sent once your order has been shipped.
Shipping Methods
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We ship via third party shippers, generally Delhivery.
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Shipping options may vary depending on the destination, product size, and weight.
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You can choose your preferred shipping method during checkout.
Shipping Costs
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Free shipping on orders above Rs. 1999/- A flat shipping rate of Rs.99/- is charged, otherwise.
Delivery time
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Estimated delivery times vary depending on the shipping method and destination.
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2-4 weeks estimated delivery time.
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Please note that delivery time may be subject to delays due to unforeseen circumstances such as weather conditions, holidays, or unforeseen events.
Order Tracking
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You will receive a tracking number via email once your order has been shipped.
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You can use the tracking number to track your order on the courier's website.
Shipping Restrictions
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We currently ship within India only.
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We may not be able to ship to certain locations due to logistical limitations.
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We reserve the right to refuse service to any customer for any reason.
Damaged or Lost Shipments
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If your order arrives damaged, please contact us within 48 hours of delivery.
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Please provide us with photos or videos of the damaged item and packaging.
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If your order is lost in transit, we will initiate an investigation with the shipping carrier.
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Once the investigation is complete, we will either reship your order or issue a full refund.
Returns
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Please refer to our Returns/Refund Policy for information on our return policy.
Contact Us
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If you have any questions about our shipping policy, please contact us at zhimajewellery@gmail.com